What Do Marshmallows Have to Do With It? Building a Culture of Continuous Process Improvement at DFA

Session Speaker(s)
Senior Training and Development Specialist
Division of Finance and Administration
Sr. Manager of Communication and Strategic Initiatives
Division of Finance and Administration

Streamlining processes and increasing efficiency are among the goals outlined in the UCI Strategic Plan. Process improvement is also one of the identified areas of opportunity for UCI for the next couple of years, based on the results from the GALLUP engagement survey last fall. Building a culture of continuous process improvement is key to long-term organizational success.

The session will introduce participants to the continuous process improvement program in the Division of Finance and Administration, including highlights and key metrics about its Lean Six Sigma White Belt and Yellow Belt courses and initiatives. Attendees will get a chance to collaborate and practice continuous improvement skills through an interactive small group exercise, watch a short video on the topic, and engage in a debrief discussion about lessons learned and key takeaways.

Session Goals & Outcomes

• Get an understanding of the continuous process improvement program at DFA

• Practice collaboration and process improvement approaches in small groups

• Assimilate lessons learned and key takeaways to apply on the job